Privacy policy

Last updated: 14.10.2025

This Privacy Policy describes how Sex Toys Shop (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sex-n-toy.myshopify.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. If we make changes, we’ll update the “Last updated” date above and post the revised version on this page. We encourage you to review this Policy regularly.

2. Information We Collect

The personal information we collect depends on how you interact with our Site and Services. “Personal information” means information that identifies, relates to, or can be associated with you.

a. Information You Provide Directly

  • Contact details (name, email address, phone number, shipping and billing address).
  • Order information (purchase details, payment confirmation, shipping information).
  • Account information (username, password, security questions).
  • Shopping activity (wishlist, cart, and viewed items).
  • Customer support (messages, emails, or other communications you send us).

b. Information Collected Automatically

When you use our Services, we may automatically collect “Usage Data” through cookies, pixels, or similar technologies. This includes:

  • Device and browser information
  • IP address and network information
  • Activity on our Site (e.g., pages viewed, time spent, referral source)

c. Information from Third Parties

We may receive personal information from third-party partners, including:

  • Shopify, for store operations and order fulfilment.
  • Payment processors, to complete your transactions securely.
  • Marketing partners, who may collect engagement and traffic data.

3. How We Use Your Information

  • To process and fulfil orders — including payments, shipping, and customer communication.
  • To manage your account and provide customer support.
  • To market and promote our products and services through email, SMS, and advertising.
  • To improve and personalise your shopping experience.
  • To detect and prevent fraud and maintain security.
  • To comply with legal obligations and enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies to operate and enhance our Site, personalise your experience, and run analytics. Third parties may also use cookies to provide services or advertising on our behalf. You can manage or disable cookies in your browser settings, but some features may not function properly if you do.

For more details on cookies used by Shopify, see Shopify Cookie Policy.

5. How We Disclose Your Information

We may disclose personal information to third parties in the following situations:

  • To vendors and service providers (e.g., payment processors, shipping companies, IT support).
  • To business and marketing partners, including Shopify, to operate and promote the store.
  • When required by law or legal process.
  • To protect our rights, prevent fraud, or ensure security.
  • With your consent or at your direction.

6. User-Generated Content

If you post reviews or other content publicly, it may be visible to anyone. We cannot control how others use or share this information.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites. We encourage you to review their policies before sharing personal information.

8. Children’s Privacy

Our Services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

9. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no online system is completely secure. We retain personal information for as long as needed to provide services, comply with legal obligations, and resolve disputes.

10. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.
  • Request correction or deletion of your personal information.
  • Opt out of marketing communications at any time.

To exercise these rights, contact us at help@sex-toys-shop.au.

11. Complaints

If you have concerns about how we handle your data, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

12. International Data Transfers

Your information may be transferred and processed outside of Australia, including the United States, for the purposes described above. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: help@sex-toys-shop.au

Data Controller: Sex Toys Shop